Taylor: [10:31:48 PM] Welcome to our real-time Technical Support Chat!
What can I help you with?
NOTE: There might be slight delays between my responses as I assist multiple customers at the same time. Your patience is appreciated
huaglad.com: [10:31:48 PM] I create a email account at cpanel, but i can't send email , it give info: SPEED LIMIT: Account has exceeded the max emails per hour allowed
[10:32:37 PM] I create a email account at cpanel , but the smpt is not working
Taylor: [10:32:41 PM] your account can send 150 emails in any 60 minute period
[10:32:46 PM] did you break that limit?
huaglad.com: [10:32:52 PM] no
Taylor: [10:33:33 PM] your account is hacked. I scanned the servers mail logs and I see you sending quite a bit of mail.
huaglad.com: [10:33:36 PM] I create the email account [email protected] just now
Taylor: [10:33:42 PM] and yes, breaking the speed limit on your account
[10:34:01 PM] if you have a mailing script, that could be the source of the problem
huaglad.com: [10:34:23 PM] Dose the limit inclue send history use php mail() funciton?
Taylor: [10:35:50 PM] yes, anything sent via mail() is included
huaglad.com: [10:36:00 PM] Yes, I use a php forum email to send some mails,but it show all of them fail
[10:36:24 PM] How can remove the limit
Taylor: [10:38:38 PM] you cant. I also dont feel omfortable raising the limit as your account is hacked and you are spamming
huaglad.com: [10:41:11 PM] I have a forum, there are thousand user, I'd like to send my users some notice.
Taylor: [10:42:13 PM] If i raise the limit on your account right now, your account will start spamming again. I cannot in good conscience allow that, as it could lead to your deactivation., we do not allow spamming, even if you didnt mean to
huaglad.com: [10:45:29 PM] I mean if I can buy your advanced email services to remove the limit?
Taylor: [10:46:07 PM] the limit goes to 2000 per hour, but that limit is still there. I would still recommend avoiding that untill your account is no longer spamming
[10:46:47 PM] After the chat, there is a survey to rate my performance, 9 is the best score I can have. Let us know if you have any further questions. Thank you for chatting with me today!